Return and refund policy

We want you to have a calm and fulfilling experience with Gaur Priya Naturals. Every purchase automatically helps care for our cows.

Eligibility for returns

Products can be returned within [[ TO CONFIRM ]] days of delivery if they meet our condition guidelines.

Condition of returned goods

To be eligible for a return, your item must be unused, unburnt, unopened, and in its original packaging with all seals intact.

Hygiene and safety exclusions

Due to safety and hygiene considerations, opened attar bottles, partially burnt agarbatti, dhoop, sambrani cups, or sprayed room fresheners cannot be accepted for return or refund.

Damaged or wrong item received

If you receive a damaged, leaking, or incorrect item, please email us at [[ TO CONFIRM ]] with your order number and clear photos or an unboxing video within [[ TO CONFIRM ]] hours of delivery. We will arrange a replacement or issue a complete refund.

Cancellations

You can cancel an order before it is dispatched by contacting [[ TO CONFIRM ]]. Once an order has been shipped, cancellations cannot be processed.

Refund method and timing

Approved refunds will be credited back to your original payment method within [[ TO CONFIRM ]] business days. For cash on delivery orders, refunds will be processed via [[ TO CONFIRM ]].